Contexte et mission :
Daily System Health-checks for all VAS platforms to ensure high system and service availability,
Incident Management and resolving Trouble tickets raised by NOC Front Office.
Emergency handling and escalations to L3 Vendor Support.
Daily system KPI management and optimization for example SMS MO/MT Success rate, USSD
Success rate, A2P, P2A operating within targets.
Configuration Management for integrating or activating new VAS products and services
delivered to customers.
Collaborating with operations, marketing and product development to deliver required solutions
and end to end tests.
Change Management- Planning/Implementing changes and participating in CAB or eCAB for all
VAS Change Plans.
Problem Management .
Producing RCA Reports within 24hrs of major incidents.
Daily and Weekly Backup and Archiving.
Security Management (User access management).
Monthly Capacity Management in terms of hardware, licenses, TPS, storage, Memory and CPU,
Business Continuity and DRP testing.
Software release management with VAS vendors to ensure fixes and releases are delivered with
System Lifecycle Management and Inventory Management.
Generating, updating and maintaining VAS related reports required by Management.
Profil recherché :
Experience in supporting Value Added Services platforms in telco operator or Managed services.
Strong understanding of mobile telecom networks GSM, WCDMA, LTE.
Experience in supporting Comviva USSDGW, SMSC, MMS, WAP etc technologies.
Good troubleshooting and problem solving skills.
Experience with communication protocols (Diameter,SMPP, MAP, SS7, IP).
Good Linux Systems Administration skills (Redhat etc), Shell Scripting, Python, XML, HTTP etc.
Familiar with IP networking, Virtualisation and Cloud.